1. When You May Be Eligible for a Refund

A refund may be approved only when there is a verified technical problem that prevents the customer from receiving or downloading the purchased digital product.

The Product Cannot Be Downloaded

You may request technical support or a refund if:

• The download link does not work
• The download repeatedly fails
• The purchased file is not delivered
• The download contains an empty or unusable file
• A technical issue on the TooUps website prevents you from accessing the product
• TooUps is unable to provide a working download link or replacement file

Before approving a refund, TooUps may first provide a new download link, a replacement file, missing product files, basic download instructions, or technical assistance.

Once the digital product has been successfully downloaded, accessed or delivered to your account, the purchase will be considered complete and no refund will be provided.

The Downloaded File Does Not Open

If a successfully downloaded file does not open, TooUps may provide technical assistance, instructions for opening or extracting the file, a replacement file, a corrected version, or a different compatible file format where available. If the replacement file can be successfully downloaded, the customer will not be eligible for a refund.

You Received the Wrong Product

You may contact us if the product delivered to you is different from the product you purchased. TooUps will normally provide the correct product or a new download link. A refund may only be considered if TooUps is unable to deliver the correct purchased product.

The Product Was Not Delivered

You may contact us if your payment was successfully completed but you did not receive a download link, the purchased product, customer account access, or an email containing the product.

Before requesting a refund, please check:

• Your spam or junk email folder
• The email address used during checkout
• Your TooUps customer account
• Whether your payment is complete or still pending

Duplicate Payment

You may request a refund if you were charged more than once for the same product and order. You must provide valid transaction evidence showing the duplicate payments. After verification, TooUps will refund the duplicate payment through the original payment method.

2. Technical Support Before a Refund

When a product cannot be downloaded, accessed or opened correctly, you must first contact TooUps for technical support. Many digital product issues may be caused by incomplete downloads, unstable connections, ZIP extraction errors, unsupported software, or outdated applications.

TooUps may ask you to complete reasonable troubleshooting steps (such as trying a different browser, extracting ZIP correctly, updating software, or providing error screenshots). A refund request may be rejected if the customer refuses to complete reasonable troubleshooting steps.

3. Situations Where Refunds Are Not Provided

A refund will not normally be provided when:

• You changed your mind after purchasing or no longer need the product
• You purchased the wrong product by mistake or did not read the product description
• You expected a physical product
• You do not know how to use the product or lack required third-party software
• Your device does not support the required software or editing applications
• You do not have access to a required AI platform or expected a specific AI-generated result
• You did not achieve a particular business, SEO or financial result
• You do not like the product after downloading it or found a similar product elsewhere
• A third-party platform changed its features or pricing
• You provided an incorrect email address during checkout
• You shared, copied, distributed, resold, or violated the product licence
• You sent USDT through the wrong blockchain network or incorrect wallet address

Successful downloading or accessing of the product confirms that the digital product has been delivered. After successful delivery, the purchase becomes final and non-refundable.

4. AI Prompts and Claude Skills

AI prompts, prompt bundles, Claude skills and AI workflows produce results that depend on the AI platform, model version, subscription level, user input, and context. A refund will not be provided simply because AI output differed from expectations or required editing. Refunds are only considered if the purchased files are missing or corrupted.

5. Templates and Editable Files

Templates may require specific software (Canva, Figma, etc.), fonts, or plugins. Refunds are not provided if you do not own the required software or lack customization knowledge. Refunds are considered only if the delivered master file is corrupted and cannot be replaced.

6. Code, Scripts and Automation Products

Code files and automation scripts require technical setup. Refunds are not provided for hosting incompatibility, user modifications, or lack of technical knowledge. Refunds apply only if the core product is corrupted or materially different from description.

7. Refund Request Period

Refund requests must be submitted within 7 days of the original purchase date. The 7-day period applies to delivery failures or duplicate charges; it does not allow downloading a product and then asking for a refund.

8. How to Request a Refund

To request technical assistance or a refund, email info@tooups.com with:

• Your full name
• Email address used for the order
• Product name & Order number
• Purchase date & Payment method
• Transaction reference or transaction hash
• Description of the problem and screenshot/video evidence
• Device and software details

9. Refund Review Process

TooUps will verify payment, review download records, test files, and provide troubleshooting. If server logs confirm the product was successfully downloaded or accessed, the refund request will normally be rejected.

10. Approved Refunds

Approved refunds will normally be issued through the original payment method where reasonably possible, subject to bank, card, or PayPal processing timelines.

11. PayPal Refunds

Approved PayPal refunds are returned to the original PayPal account according to PayPal policies and timelines.

12. Debit and Credit Card Refunds

Approved card refunds are returned to the originating card. Depending on your bank, it may take several business days to appear on your statement.

13. Bank Transfer Refunds

For approved bank transfer refunds, valid account details must be supplied. Applicable interbank or transfer fees may be deducted where permitted.

14. USDT Refunds

When a USDT refund is approved, you must supply the correct wallet address and network. TooUps is not responsible for funds sent to incorrect addresses provided by the customer. Blockchain network gas fees may be deducted.

15. Chargebacks and Payment Disputes

Customers should contact info@tooups.com before initiating chargebacks. False disputes after downloading files may result in suspended accounts and disabled download access.

16. Product Replacement

TooUps may offer replacement files, updated versions, or new links in place of monetary refunds where technical issues can be resolved.

17. Abuse of the Refund Policy

TooUps reserves the right to reject refund requests and ban accounts where there is evidence of product sharing, unauthorized resale, fraudulent claims, or repeated abuse.

18. Consumer Rights

Nothing in this policy limits non-excludable statutory rights under applicable consumer protection legislation in your jurisdiction.

19. Changes to This Refund Policy

TooUps may update this Refund Policy periodically. Changes will be posted on this page with an updated date.